Frequently Asked Questions

Our AI face recognition technology achieves 99.8% accuracy in matching faces to registered attendees. The system uses advanced machine learning algorithms trained on millions of faces. For any unmatched faces, you can manually review and assign them to attendees.

Photo processing typically takes 2-5 minutes per 100 photos, depending on the number of faces detected. Processing happens automatically in the background, and you'll receive notifications when it's complete. For large events with thousands of photos, batch processing ensures efficient handling.

Yes! Pro and Enterprise plans include full custom branding capabilities. You can upload your logo, choose custom colors, fonts, and styling to match your brand. You can also customize email templates and notification messages.

Photos with unmatched faces are flagged for review. You can manually assign these photos to attendees, or mark them as event-wide photos that all guests can access. The system learns from your corrections to improve future matching.

Absolutely. We use enterprise-grade encryption for all data in transit and at rest. Photos are stored securely in AWS S3 with strict access controls. We comply with GDPR, CCPA, and other privacy regulations. Your data is never shared with third parties.

Yes! We offer a free plan that lets you create one event with up to 100 photos and 50 attendees. This gives you a full experience of all features. You can upgrade anytime without losing your data.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are processed securely through Stripe. Annual plans include a 20% discount.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your account will remain active until the end of your billing period, and you can export all your data before cancellation.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with PixoGrid, contact us within 30 days of your first payment for a full refund, no questions asked.

Attendees receive a private link via email or SMS (if enabled) once their photos are ready. They can also scan a QR code at the event or use a password/PIN to access their gallery. The gallery is mobile-friendly and works on any device.

Yes! Pro and Enterprise plans include API access for custom integrations. We also offer integrations with popular tools like Zapier, Slack, and email marketing platforms. Enterprise customers can request custom integrations.

We support all common image formats including JPEG, PNG, HEIC, and RAW files. Photos are automatically optimized for web delivery while maintaining high quality. Original files are preserved and can be downloaded.

Yes! We offer mobile apps for both iOS and Android. The apps allow you to manage events, upload photos, and view analytics on the go. Guest galleries are also fully optimized for mobile browsers.

Free plans include 5GB of storage. Pro plans include 100GB, and Enterprise plans include unlimited storage. Storage is calculated based on original file sizes, and we automatically optimize photos for web delivery.

Yes! All plans include email support, with Pro plans getting priority support. Enterprise plans include dedicated account managers, custom training sessions, and 24/7 phone support. We also have comprehensive documentation and video tutorials.